F.A.Q.

 

Questions about PAYMENTS, DELIVERY, RETURNS or the SECURITY of our site, click here !

If your question is not listed or you need help, do not hesitate to contact our team via our contact form.

PAYMENT & SECURITY

 

WHAT ARE THE PAYMENT METHODS OFFERED?

You have 2 completely secure payment methods:

► Payment by credit card via STRIPE

► Payment via PAYPAL

 

HOW DO YOU SECURE PAYMENTS?

We have worked extensively on securing our website in order to offer you risk-free browsing and secure payments.

Our site has an SSL certificate (https://) guaranteeing encryption of all data passing through our website. Encryption is 256 bits.

In addition, payments via STRIPE and PAYPAL are recognized as extremely secure.

When you browse our website, you can be sure that you are browsing in complete safety.

 

CAN I PAY BY CHECK?

At present and for logistical reasons, it is not possible to pay by check directly on our site.

Please contact us by email to discuss the possibilities via our contact form.

 

IS YOUR SITE SAFE? CAN I ORDER SAFELY?

This site is 100% secure and meets European standards for transaction security as an E-commerce site.

Our store is hosted on an HTTPS server (You can see this thanks to the "https" prefix and the words "secure" preceded by a small padlock in the address bar of the page) .

Most sites only secure payment pages. On our site, ALL PAGES are secure and protected against hacking or malware.

Concerning banking transactions, we use Paypal and Stripe which are the benchmarks in terms of security of internet transactions.

In summary, your browsing is 100% safe and secure.

 

 

ORDER & DELIVERY

 

WHAT ARE THE DELIVERY TIMES ?

Delivery of your order takes place within seven to twelve working days after shipment, depending on the countries of the European Union. We do everything we can to deliver to you as quickly as possible. It is also very common for you to receive it well before.

 

DO YOU DELIVERY ANYWHERE IN THE WORLD?

Yes, we deliver all over the world. We also have customers on every continent.

 

HOW TO TRACK MY ORDER ?

You can track your order by clicking here. This link and other information will be emailed to you after your purchase.

 

WHAT ARE THE SHIPPING FEES ?

We want to satisfy our customers as best as possible, which is why we OFFER Standard Tracked Delivery anywhere in the world. You will not be asked for any delivery costs.

 

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

We offer Standard Tracked Delivery worldwide. You will not be asked for any delivery costs. For this reason, we ask you to wait a few more days before receiving your package.

 

WHAT HAPPENS IF YOU’RE NOT AT HOME?

Don't worry, our items will be left in your PO box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

 

WHAT IS YOUR ORDERING PROCESS?

Our ordering process is very simple. After completing your payment details when ordering, you will receive a confirmation notice to the email address provided. A shipping confirmation email will be sent to you after 2-3 business days. Send a request to the customer service team on our contact form at any moment if you need further assistance.

 

 

RETURNS & REFUNDS

 

EXCHANGES AND RETURNS

For all exchange and return requests, contact us on our contact form

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. The return is made exclusively by post to our address and the return costs remain your responsibility.

The product(s) must be returned in their original packaging in perfect condition within 30 days from the date of receipt of your order.

In the event of damage to the packaging or item, we reserve the right to refuse the return, replacement or refund because the item can no longer be considered new.

A USED PRODUCT CANNOT BE REFUNDED AND WILL BE RETURNED TO YOU.

(L1311-1 of the public health code Modified by Law n°2004-806 of August 9, 2004 - art. 54 JORF August 11, 2004).

For hygiene reasons, certain products (such as sheaths, tights, brushes, etc.) used or only opened cannot be refunded or exchanged under any circumstances.

To find out more, see our Returns and Refund Policy.

 

 

CONTACT

 

HOW CAN I CONTACT YOU?

Our customer service is available via our contact form.