Returns & Cancellations

 

With us, the customer is King!

We offer a 30-Day Money Back Guarantee on our entire catalog.

To offer you complete satisfaction, we have implemented a simple and effective returns policy.

Here are the 4 scenarios:

 

1. You wish to cancel or modify your order

We process orders you place quickly, usually within 12 hours. For this reason, you have 12 hours after ordering to send a cancellation or modification email to our contact form. After this time, your items will probably have been shipped.

 

2. You have not received your package

Our delivery times are 7 to 10 working days.

If you do not receive your item within 28 days, then contact -usto report an item not received.

For more details, discover our delivery policy.

 

3. You have received your item but you are not satisfied with it

No worries ! You can return your item up to 14 days after receipt.

To be eligible for a return, your item must be unused and in the same condition you received it.

Here's how to do it in 3 steps:

1. Contact support at to notify that you are going to make a return.
2. Print and complete the return form and the withdrawal form.
3. Send your article accompanied by the form to the address that we will communicate to you by email.

The item(s) must be returned in perfect condition, either in their original packaging or in another. If the item is damaged, our customer service may refuse the return, replacement or refund because the item can no longer be considered new. If the item has been misused it will not be refundable.

After receipt of the item in our warehouses, we will refund the full amount of your purchase (cost of the item + delivery). Return shipping costs are your responsibility.

 

4. You received your item but it arrived damaged

It may happen that your package is shaken during delivery and your item arrives broken.

In this case or in the case of a design defect, contact us< /a> with the following details:

1. Your order number
2. Description of the problem (wrong/defective item, etc.)
3. A photo or video

You will not need to return the product and we will refund your order amount directly.

 

Article 3 – Legal guarantee of conformity

The consumer

-benefited from a period of two years from the delivery of the goods to take action;

-can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;

-is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.